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NOTE:
All our items ship from Asian manufactory (including China and Korea) directly to our customers, so you can get at factory price here. Normally it takes 3-5 workdays to delivery. In addition, we offer 1 years manufactory warranty. If the purchase you received has any problem, please don't hesitate to contact us. We'll do our bests to help you.
Customer Service
- Shipping & Returns
- Flat Iron FAQ's and Buying Guide.
- What size should I choose for my hair?
- What temperature should I use for my hair?
- What can I do to make my iron last longer?
- Does it come with a warranty?
- Shipping & Delivery
- Your satisfaction is what we strive for. We offer a comprehensive return policy to you. Before you want to return goods, first please contact us to discuss the problem you are having. Most of the time we can solve the problem by giving technical support and you needn’t to send anything back. If there are irremediable defects with the goods, you can return them back to us for repair or replacement under our twelve months warranty.
Repair:
In 1 year (from the date products were received), if you find the products with quality problems (Non-human factors or non-resistant external damage), it can be returned and repaired. You need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, we will repair it and ship them back to you again. We will pay the shipping fees for the repaired products that we ship to you. Or you can also find your local repairing place nearby and fix the faulty items, then a copy of the receipt for repairing cost is requested to send to us and we will pay the cost after check it. (Note: It is our quality-control professional that give a final judgement on whether the quality problems are caused by personal factors or non-resistent external damage through the faulty item pictures you send to us. The repairing cost should not be reimbursed by us if its quality problems are caused be human factors or avoidable damage.)
Replacemen
In 30 days (from the date products were received), if you find the products you choose are not satisfying you in terms of color or size, it can be returned and replaced under the following condition. You need to send back to us the products in original package (you will pay the shipping fees). The products should have not been used (except tryout). When we receive the products sent back intactly, we will replace it with new ones and ship them back to you. The shipping fees for the replaced products that we ship to you should also be charged of you. Before sending the items for replacement, please transfer,the supplymentary shipping cost for turning back the replaced items from us first. As soon as the payment completed, will we replace the items sent from you
Quality Problems
In 30 days (from the date products were received), if you find the products with quality problems (Non-human factors or non-resistant external damage), it can be returned and replaced. You need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, we will replace it with new ones and ship them back to you again. We will pay the shipping fees for the replaced products that we ship to you. (Note: It is our quality-control professional that give a final judgement on whether the quality problems are caused by personal factors or non-resistent external damage. The purchased products will not be repaired, replaced nor returned for free if its quality problems are caused be human factors or avoidable damage.)
Return and partial refund
Our website cannot give a full refund for non-quality problems such as:
“The product does not look like the ones in your picture.”
“The product is not what I’d imagine it to be.
“I am not satisfied with this product.”
In 7 days (from the date products were received), if you request returning the purchased items because of the reasons above, you need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, besides the shipping fees, we will also deduct a certain amount of handling fee based on your order total amount and give you a partial refund.
Return and full refund
In 7 days (from the date products were received), if you find the products with quality problems, it can be returned and refunded. You need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, we will give you a full refund of the purchased item (shipping fee not included). (Note: It is our quality-control professional that give a final judgement on whether the quality problems are caused by personal factors or non-resistent external damage. The purchased products will not be repaired, replaced nor returned for free if its quality problems are caused be human factors or avoidable damage.)
If you have any questions, please email our Customer Service, we will offer you the return details. - Flat Iron FAQ's and Buying Guide.
- Everyone asks me "Which flat iron is the best?" and I always answer, "What is your hair type?" before I answer with a specific flat iron. Unless you've tried it firsthand, chances are the iron you are thinking of buying might not be the best one for your hair. Let's narrow down the choices with a few key questions".
- What size should I choose for my hair?
-
It depends on your hair texture and hair length. Use the following table as a reference
Texture Hair Length Recommended Plate Size Very coarse, thick, curly Long (below shoulder) 1.5 to 3 inch Very coarse, thick, curly Medium 1.5 to 2 inch Very coarse, thick, curly Short 1.25 inch Normal Long 1.25 to 2 inch Normal Medium 1 to 1.5 inch Normal Short 1 or 1.25 inch Fine, thin hair Any length 1 to 1.5 inch If you have natural straight hair and you just want to smooth or de-frizz, choose small ones (1 to 1.5 inch). Small sizes are also recommended for hair that's already chemically straightened (by Japanese hair straightening, for example)
Small sizes are lighter, easier to use and more versatile while bigger ones work faster and save time with long coarse hair, but they are not as user-friendly and generally on the heavy side.
Most popular sizes are 1-1/4" and 1-1/2 inch.
- What temperature should I use for my hair?
-
Different hair texture requires different temperature. At Folica Product Testing Lab, we did a thorough test with various hair texture. Our findings are tabulated as follows:
Texture Recommended Temperature Normal Hair 360-380 oF (180oC - 190oC Celsius) Very coarse, thick, curly or ethnic hair 380-410 oF (190oC - 210oC Celsius) Bleached, fragile, damaged or fine hair Below 360oF (180oC Celsius) It is very important to buy a flat iron with adjustable temperature.
- What can I do to make my iron last longer?
- Unplug it right after use.
Do not wrap power cords around the iron.
Clean the plate with a styling iron cleaner after each styling session.
Unplug it right after use (worth repeating). - Does it come with a warranty?
- The warranty is another biggie to think about. Some manufacturers will only honor a warranty if you buy the flat iron in a salon. I would consider that a fine idea if the salon in my area carried every flat iron. Truth is, they don't. But I have noticed the irons they do carry are way more expensive than online. What gives?
If you are buying a flat iron in a store or online, look for a flat iron that has a 1 year warranty or longer - . We've all heard the rumors about a certain flat iron that breaks after only a few months. Honestly, it does. You might want to think about it. 'Nuff said.
If you use a flat iron every day you want it to last. Make sure you select a flat iron guaranteed to survive your daily styling habits. If you use a flat iron sporadically, go for a less expensive Ceramic iron without all the technological bells and whistles.
I hope you take the time to ask yourself these simple questions, the flat iron of your dreams is waiting for you!